Semmco UK Product Support
Providing product support for UK & Europe
Providing product support for UK & Europe
Semmco offer a range of service package contracts to ensure your Semmco equipment is regularly inspected and maintained, making sure it is functioning correctly and safely for your teams as well as consistently meeting health and safety standards and requirements during its lifetime.
By using Semmco, as the original equipment manufacturer of your product inventory, you benefit from our expertise, in-depth design knowledge and trained service engineers as well as accessing cost effective genuine Semmco spare parts when they are required.
If you currently use a third-party inspection service for Semmco products, unless they have received Semmco inspection and service training you may negate your product warranty as well as putting your staff at risk, if they do not appreciate some of the unique Semmco construction methods.
For aviation, rail, military, helicopter or vehicle service packages – please contact your sales representative for more details. For your reference, a selection of the solutions we can offer are listed below:
SEMMCO SERVICE PACKAGE – SCHEDULED PRODUCT INSPECTION & SERVICING
o The Semmco Engineer will visit your site to inspect the equipment. After their visit you will receive an inspection certificate accompanied by a report to specify any further works required
o Follow up quotation for any work required, not covered by your service package contract
o Re-visit to complete required works
o Certified User Product Training – formal product training with certificates issued to attendees, in-depth training referencing the Instruction Manuals which are supplied with products.
o Refresher training for new members of staff
o Train the Trainer courses for your team leaders so they can train their own teams
INSPECTION/SERVICE TRAINING COURSES
o Designed for your own engineers to carry out regular inspections and to understand, as well as follow, key information supplied in the Semmco Instruction Manual
o Designed for third party inspectors to become an authorised Semmco inspector giving them the knowledge on the Semmco products and systems
THIRD PARTY PRODUCT INSPECTION AND SERVICING
o Following consultation and training with your OEM, Semmco may be able to offer inspection and servicing of third party associated equipment
Semmco products and spare parts are supplied with a standard 12 month warranty, unless stated otherwise on your contract with Semmco, any work required outside of the warranty will be subject to our standard charges + vat where applicable.
If you choose to take out a service package at the time you purchase equipment from Semmco this will automatically extend the warranty of your equipment to 24 months.
For all our access platforms and GSE products we can offer an add-on installation service on site in one or more locations – we can also dispose of your old equipment if you need us too.
During installation you will be provided with a demonstration of the equipment to make sure your employees are using the equipment correctly and safely.
SPARES & REPAIRS
If your equipment develops a fault or needs a spare part please get in touch with the Product Support team who will be happy to help resolve the issue or suggest alternative solutions.
Please compile the following information and email to firstname.lastname@example.org who will review your enquiry and contact you within one working day.
1. Customer Name & Company
2. Equipment location address
3. Part number
4. Serial number
5. Photos of the issue or damage
OXYGEN & NITROGEN PANEL MAINTENANCE
All Semmco oxygen and nitrogen panels supplied in our trolleys are calibrated and certified for 3 years from date of delivery. When you purchase a trolley from Semmco, your delivery date will be registered and you will be advised in advance when you require a recalibration.
We can offer an exchange with a newly serviced, calibrated and certified panel – meaning your trolleys are not out of operation for any length of time or you if you prefer you can return the panel to Semmco HQ in Woking for maintenance, servicing and recalibration.
PRODUCT UPGRADES & ACCESSORIES
Following the purchase of Semmco equipment if you require added features or would like the equipment to be able to cover additional maintenance tasks, please get in touch with our Product Support Engineer.
They will discuss your requirements with you and suggest options, if required they can visit you on site to review the equipment. The Product Support Engineer will then prepare design modifications with quotations for your review and approval.
Semmco also offer a range of useful accessories to improve the working environment for your teams.
PRODUCT FINANCE OPTIONS
Product finance options are available including lease and hire – please contact your sales representative for further information.
Contact us to arrange a video call or request a visit from one of our sales representatives or Product Support Engineer.
Call: +44 (0)1483 757200 and ask for Product Support