Semmco's Work Ethos

Semmco is dedicated to designing innovative solutions for a safe and efficient working environment across a number of critical industry sectors.  The company has a reputation of building long-lasting relationships with its customers based on providing consultation, advice, innovative design and exceptional customer service.  To support this ethos Semmco implemented a Customer Service Charter in 2015.

Semmco’s core values underpin the company’s mission: Leading, Excellence, Integrity, Professionalism and Flair.  As a commitment to maintaining high standards Semmco has achieved ISO 9001:2015 and Directive 89/686 EEC Article 11b.

Design, Quality of Material and Sourcing

Semmco strives to be innovative and lead the sector for quality of design and functionality. The equipment is safe, multifunctional and hard wearing. Semmco always endeavours to select the most appropriate material for the design of its equipment that is in accordance with its Quality Manual. The materials used are ethically sourced, working with suppliers that implement ethical labour standards.

Communications & Data Protection

Semmco only sends marketing communications to customers and interested parties if they have given their agreement and all customer information is kept securely.

 

"Another impressive “Bit of Kit” from Semmco"
Shaun Judson
Virgin Atlantic Airways Ltd

Corporate Social Responsibility

Semmco undertakes to be considerate as a member of the local community. Local charities are supported as a result of staff activities where they work as a team and/or working independently. Semmco has a planned program to support activities throughout the year with a commitment and financial target to be achieved, you can see details of this on our CSR page.

Delivery Timescales and Communication

Semmco are committed to keeping clients informed about their order and follow guidelines about communicating progress to the customer.

Complaints Policy

In the unlikely event that customers are not happy with Semmco’s  service or products they can contact the Quality Manager, Alex Strat on 01483 757200 or email alexs@semmco.com.

Customer Care Programme

Semmco aim to conduct a number of customer surveys in person or on the telephone every quarter, and plan to introduce short online surveys for all customers to ensure feedback is received from clients as much as possible, allowing Semmco to respond to any issues in a timely manner.

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