How we work
The Semmco team is committed to building long-lasting client relationships by always delivering an exceptional service
Semmco's Work Ethos
Semmco is dedicated to designing innovative solutions for a safe and efficient working environment across a number of critical industry sectors. The company has a reputation of building long-lasting relationships with its customers based on providing consultation, advice, innovative design and exceptional customer service. To support this ethos Semmco implemented a Customer Service Charter in 2015.
Semmco’s core values underpin the company’s mission: Leading, Excellence, Integrity, Professionalism and Flair. As a commitment to maintaining high standards Semmco has achieved ISO 9001:2015 and Directive 89/686 EEC Article 11b.
Design, Quality of Material and Sourcing
Semmco strives to be innovative and lead the sector for quality of design and functionality. The equipment is safe, multifunctional and hard wearing. Semmco always endeavours to select the most appropriate material for the design of its equipment that is in accordance with its Quality Manual. The materials used are ethically sourced, working with suppliers that implement ethical labour standards.
Communications & Data Protection
Semmco only sends marketing communications to customers and interested parties if they have given their agreement and all customer information is kept securely.
"The products work very well and because they provide a high level of safety our engineers have confidence in using them. Importantly too, our customers who visit our workshop have been very impressed and can see how we practice EHS in reality."
Alstom
Corporate Social Responsibility
Semmco undertakes to be considerate as a member of the local community. Local charities are supported as a result of staff activities where they work as a team and/or working independently. Semmco has a planned program to support activities throughout the year with a commitment and financial target to be achieved, you can see details of this on our CSR page.
Delivery Timescales and Communication
Semmco is committed to keeping clients informed about their order and follows guidelines about communicating progress to the customer.
Complaints Policy
In the unlikely event that customers are not happy with Semmco’s service or products they can contact the Product Support Engineer, Dale Murrell on 01483 757200 or email dale@semmco.com.
Customer Care Programme
Semmco aims to conduct a number of customer surveys in person or on the telephone every quarter, and plans to introduce short online surveys for all customers to ensure feedback is received from clients as much as possible, allowing Semmco to respond to any issues in a timely manner.
